When will I receive my certificate?

Where’s my certificate?

Our standard turnaround time upon course completion is 5 business days. If you’re still within this timeframe your certificate will be with you shortly.

It’s been longer than 5 days

If you’ve been waiting longer than 5 days please contact us via the form below and we will ensure you receive your certificate within 48 hours.

Service request

Haven’t found the answers you’re looking for? Tell us more about your question and one of our staff will get in touch. Please keep an eye on your email, including your spam/junk folders.

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Are you a Learning Online student?*

Yes

Name*

First Last

Email*

Phone*

Field of study*

Your course*

Assignment enquiry type*

Cancellation enquiry type*

Kit enquiry type

Please tell us which kind of advice you are looking for:

Please select reason for cancellation*

Assignment name or number:*

Please enter the name or number of the assignment you would like assistance with

Please include an image of the broken item(s).

Please include a photo of all the items you received in the kit, with all products unpacked and the labels facing up.

Please include an image of kit and items*

Accepted file types: jpg, jpeg, png, gif.

Cooling-off period status*

Tell us more about your login issue*

Please give us more details about your issues with logging in.

Tell us more about your assignment issue*

Please let us know which part of the assignment you are struggling with and we will contact you to help as soon as possible.

Do you have anything to add about your billing enquiry?*

Please tell us about which area of the course you are struggling with*

Please tell us about which area of the course you are struggling with. Try to reference the specific section or unit.

Do you have anything to add about receiving your certificate?*

Please tell us about which area of the course you are struggling with. Try to reference the specific section or unit.

Tell us more about why you would like additional time*

Let us know how much additional time you need and why and we will get back to you shortly.

Tell us more about your cancellation enquiry*

Tell us a bit more about why you would like to cancel your course below

Tell us more about your kit issue*

Please provide more details about your kit issue. Please note: the only courses that will contain a kit, are Photography, Dog Grooming and Beauty.

Tell us more about your enrolment proof request*

If you have any specific requests for your proof of enrolment please provide them here.

Tell us about your aspirations*

If you’ve completed your course and you’re wondering what to do next, give us some more information and we will get in touch.

Let us know what you need help with*

Give us as much detail as possible so we can help you as best we can.

Message*

Please ensure you receive a confirmation email with your support ticket number. If you do not receive a confirmation email, please check that you have completed all the required fields in your submission.

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